PRIVACY POLICY

Last Updated: 15-01-2026

Welcome to Trestiq Technologies Private Limited (“we”, “our”, “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our website, you expressly agree to the terms of this Privacy Policy and consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

b) Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the website

  • Cookies and usage data

2. Consent to Data Collection and Processing

By using our website, placing an order, or submitting your personal information, you provide explicit consent for us to collect, store, process, and use your information for the purposes described in this Privacy Policy.

Where required under applicable law, additional consent may be requested for marketing communications or specific data processing activities.

You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.

3. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders

  • Communicate order updates and provide customer support

  • Improve our website, products, and services

  • Send promotional emails or offers (you may opt out anytime)

  • Prevent fraud and enhance security

  • Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information.

Your information may be shared only with:

  • Payment gateway providers

  • Courier and logistics partners

  • Technology and service providers assisting website operations

  • Legal authorities, if required by law

All third parties are required to maintain confidentiality and appropriate security standards.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies Policy

We use cookies to:

  • Improve user experience

  • Analyze website performance and traffic

  • Remember user preferences

You may disable cookies through browser settings, but some website features may not function properly.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request details regarding how your data is processed

To exercise these rights, contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order processing, customer support, legal compliance, tax obligations, fraud prevention, dispute resolution, and business operations.

When data is no longer required, we securely delete, anonymize, or dispose of it in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security policies.

Users are encouraged to review the privacy policies of external websites before providing personal information.

10. Children’s Privacy

Our website and services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect or process personal information from minors under 18 years of age. If we become aware of such data collection, we will take immediate steps to delete the information.

11. Compliance with the Digital Personal Data Protection Act, 2023

We process personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

We ensure lawful processing of personal data, obtain necessary consent, implement reasonable safeguards, and provide users with rights to access, correct, and delete their personal information.

12. Grievance Officer

In accordance with applicable data protection laws, including the DPDP Act, users may contact our Grievance Officer for any complaints or concerns regarding personal data.

Grievance Officer Details

Trestiq Technologies Private Limited
Address: 5th Floor, A-Wing, 148, Statesman House, Barakhamba Road, New Delhi – 110001, India

Name: Suresh
📞 Phone: +91 88008 84262
📧 Email: grievance@trestiqshop.com

We will acknowledge and address grievances within a reasonable timeframe as required under applicable law.

13. Data Breach Notification

In the event of a data breach affecting personal information, Trestiq Technologies Private Limited will take appropriate steps to:

  • Identify and contain the breach

  • Notify affected users where required under applicable law

  • Inform relevant regulatory authorities, if mandated

  • Minimize risks associated with unauthorized access or disclosure

We will take reasonable corrective measures to prevent future incidents and protect user information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us:

Trestiq Technologies Private Limited

Address: 5th Floor, A-Wing, 148, Statesman House, Barakhamba Road, New Delhi – 110001, India

📞 Phone: +91 88008 84262
📧 Email: info@trestiqshop.com