Refund and Returns Policy

Last updated: 15-01-2026

At Trestiq, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or not working
  • The wrong product was delivered
  • The product is missing parts or accessories

Returns must be requested within 7–15 days of delivery (as per your business policy).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or improper installation
  • Physical damage after delivery
  • Items without original packaging, manuals, warranty cards, or accessories
  • Clearance sale or discounted items (unless defective)
  • Software, downloadable products, or opened consumables

3. Return Process

To initiate a return:

  1. Contact our customer support with your Order ID and issue details
  2. Share images or videos of the product if requested
  3. Once approved, our logistics partner will arrange pickup or provide return instructions

Products must be returned in original condition and packaging.

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection
  • If approved, the refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method only

Note: Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Replacement Policy

  • Replacement is subject to product availability
  • If a replacement is unavailable, a full refund will be initiated
  • Replacement delivery timelines may vary by location

6. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation requests will be treated as a return
  • Refunds for cancelled orders will be processed within 5–7 business days

7. Warranty Claims

Some products may be covered under manufacturer warranty. In such cases, customers may be required to contact the authorized service center directly.

8. Late or Missing Refunds

If you have not received a refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us using the details below

9. Contact Information

For any questions regarding refunds or returns, please contact us:

Trestiq Technologies Private limited
Address: 5th Floor, A-Wing, 148, Statesman House, Barakhamba Rd, New Delhi, Delhi 110001, India
Phone: +91 88008 84262
Email: info@trestiqshop.com